Category Archives: Uncategorized

Employees from HELL

Posted on December 23, 2010 by

Have you ever walked into a shop and been served by what seems to be the most incompetent person possible? There’s a gentleman, around sixty, who, to be quite frank, I now think of as a “doddery old man” who … Continue reading →

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RECRUITMENT, who do you REALLY want?

Posted on December 22, 2010 by

I was once engaged to take over the recruitment process for a business where the person responsible for recruitment had become ill and left the business suddenly. Having already advertised the posts, there were several hundred applications, and a first … Continue reading →

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Developing your brand

Posted on November 25, 2010 by

One of the things we often talk about with our clients is the importance of “brand”, and how well you promote it. It may not seem to matter much when you look at, for example, your local grocery store, but … Continue reading →

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What’s the issue with training your staff?

Posted on September 25, 2010 by

I spent three days last week filtering applications for a trainee management position for one of our clients. It was a frustrating few days in some ways, because at the end of it, I felt that none of the interviewees … Continue reading →

Posted in Uncategorized | 4 Comments

Refunds, Exchanges and Consumer rights

Posted on September 12, 2010 by

I was speaking with a salesman in a shop the other day, and the conversation came around to warranties. They had recently had a case of a customer who had purchased a camera at a considerable price, with the usual … Continue reading →

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Managing Your People

Posted on September 2, 2010 by

A few weeks ago, I happened to be in a shop I visit quite regularly, and I have come to know the Manager and some of the staff quite well.  Sometimes if the shop is not too busy I spend … Continue reading →

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Rivers – their advertising rocks!

Posted on August 19, 2010 by

Whenever you mention Rivers in a group of non-retail people, you get a mixed response; some rave about them, some seem to despise them.  Those who fall into the latter category tend to feel what they feel based on some … Continue reading →

Posted in Uncategorized | 2 Comments

What’s in a name?

Posted on August 10, 2010 by

W4YR2VFK6TD8 Even if you are a well-established business, maybe how you present that name is quite important. Continue reading →

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How does YOUR business handle complaints?

Posted on August 9, 2010 by

I will only continue to be your customer until someone messes up and gives me bad customer service, then I will be someone else’s customer! Continue reading →

Posted in Uncategorized | 3 Comments

My Pet Hate – The Secret Retailers

Posted on August 3, 2010 by

I have a pet hate.  This particular “hate” is one I see all the time, from businesses large and businesses small, and across the entire spectrum of business types.  What is it?  Well, it is businesses that seemingly aim to … Continue reading →

Posted in Uncategorized | 2 Comments