THE BLOG HAS MOVED

Hi Folks, just to let you know, our blog has moved, and can now be found at:

www.excelretail.com.au/blog

Hope to see you there.

Jim

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Critical retail statistics

An image showing the word "statistics" floating in the airHello, and firstly, I’d like to apologise for a long absence; having been involved in an overseas project, and disrupted by the Queensland flooding, the year so far has been a busy one, with spare moments few and far between.

Anyway, I thought I’d like to take a look at some of the statistics commonly used in the retail industry.  Love ‘em or hate ‘em, they are critical to enable us to measure our business performance, but at the same time, it’s important to view them in context.  Continue reading

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Christmas Eve

Well folks, it’s Christmas Eve again, and 2010 is drawing slowly to a close. All the signs I can see suggest that it has been a good healthy trading period for most retail segments in recent weeks, which is always great news.

My advice is to enjoy Christmas, but don’t relax. This is not the time of year for a retailer to relax. Driving ahead with the marketing for 2011, pushing the sale, if you are having one, to clear stock and reduce any excesses, making room for the new stock which will generate the future profits. Learn from any and all the 2010 mistakes, and look forward with positivity. Remember, talk of tight times brings tight times, so let’s have none of that nonsense. 2011 can and will be a great year, and I wish each and every one of you the very happiest of Christmases, and a very successful new year.

Our business will be changing and moving forward; we’re here to serve the retail world, that’s what floats our boat.

Right, I’m off to make my signature sherry trifle…have a great one folks, and all the best wishes from myself and my team.

Jim CampbellAn image of santa between two reindeer.

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Employees from HELL

An image showing an unhappy faceHave you ever walked into a shop and been served by what seems to be the most incompetent person possible?

There’s a gentleman, around sixty, who, to be quite frank, I now think of as a “doddery old man” who works at a hardware store I sometimes visit.  He’s cheerful, smiling, pleasant, probably a wonderful Father and Grandfather, but he is to be avoided at all costs if you go to that store for anything.   Continue reading

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RECRUITMENT, who do you REALLY want?

Image of a handshakeI was once engaged to take over the recruitment process for a business where the person responsible for recruitment had become ill and left the business suddenly.

Having already advertised the posts, there were several hundred applications, and a first round of interviews from the early applicants had already been done.  Now, inheriting such a process at this stage is never straightforward, because you don’t have a full understanding of what the first interviewer had in mind, or how he felt about the individuals so far interviewed. Continue reading

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Developing your brand

An Image showing a Brand name in two formsOne of the things we often talk about with our clients is the importance of “brand”, and how well you promote it. It may not seem to matter much when you look at, for example, your local grocery store, but the thing about brand is that you recognise it subconsciously. You know what IGA have, what kind of deals you get at Foodworks etc. You recognise their logo without thinking about it when you need to get milk or bread on the way home from work. Continue reading

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Are retailers making sense with their pricing? (UPDATED)

What price would your customers pay?  $59.95 or $5.95 +post for two?Those who have been reading the blog for a while will know that I am into photography on a hobbyist level.  Some months ago, I bought some new equipment (from Harvey Norman Rockhampton….very pleased with the customer service), and one of those items was a new more powerful flashgun than the one I already had.  A couple of weeks later, I was looking at some pictures and decided that I needed a diffuser for closer pictures to create a more natural lighting effect.  I won’t go into too much detail, but basically that’s a thing you stick over your flash and it softens the light to create a less harsh effect.  I was looking at some other things on eBay at the time, so I checked and found a few examples of what I was looking for: Continue reading

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